Shipping policy

Last updated: 31 May 2026

This Shipping Policy explains how and when we dispatch and deliver Glow Haven orders. It should be read alongside our Terms of Service and our Return and Refund Policy.

Where you purchased through a marketplace such as Etsy, eBay, or Amazon Handmade, that platform's stated delivery times and tracking may also apply, and order updates may be provided through the platform.

Processing Time

Our wax melts are handmade in small batches. We aim to process and dispatch orders within 1-2 working days of receiving them. During busy periods, sales, or new launches, processing may take a little longer, and we will let you know if there is a significant delay.

Orders are not processed or dispatched on weekends or UK public holidays.

Delivery Options and Costs

We offer the following delivery options at checkout:

Standard UK delivery — estimated 1-2 working days — £2.95/ free over £25

Delivery costs are calculated at checkout based on the option you choose. Any free delivery threshold will be shown on our website.

Delivery Areas

We currently ship to the United Kingdom If we do not yet ship to your location, this will be reflected at checkout.

Where we offer international delivery, please note that delivery times are longer and that you may be responsible for any customs duties, import taxes, or handling fees charged by your country. These are not included in our prices or delivery charges.

Delivery Times

Delivery times quoted are estimates and begin once your order has been dispatched, not when it is placed. While we do everything we can to meet these estimates, delivery is carried out by third-party couriers and is subject to their timescales, which can be affected by factors outside our control.

Tracking

Where a tracked service is used, we will provide tracking details by email once your order has been dispatched so you can follow its progress.

Risk and Ownership

Risk in the goods passes to you when they are delivered to the address you provided. Please make sure your delivery address is correct at checkout, as we cannot be responsible for orders sent to an incorrectly entered address.

Delays, Lost or Damaged Parcels

If your order has not arrived within a reasonable time after the estimated delivery date, please contact us so we can investigate with the courier.

If your order arrives damaged, please contact us as soon as possible with your order number and a photograph of the damage. Please see our Return and Refund Policy for how we handle damaged or faulty items.

Failed Delivery or Unclaimed Parcels

If a parcel is returned to us because it could not be delivered, was not collected, or the address was incorrect, we will contact you to arrange redelivery. Additional postage may apply for redelivery in these circumstances.